Delia Howlett has worked in the community since 1999, becoming a district Nurse in 2003. In 2016, Delia became team leader for Berwickshire and Cheviot which created a dual role of nurse management and district nursing.
Delia’s role covers two small communities with a combined practice population of approximately 5,000 people over a large rural area and with a high proportion of over 75s, with the closest hospital for many being 30 miles away.
Acknowledging the absence of a helpful piece of equipment, Delia explored every possible avenue to receive the money required to fund its purchase. After a successful presentation to a Patient Participation Group within her GP practice, the £5,000 was raised by the local community. The bladder scanner has made a significant difference to patients in the community, sometimes avoiding lengthy trips to hospital.
Delia embraces change with a positive and enthusiastic outlook. She first heard about the Dutch Buurtzorg model of neighbourhood care at the 2016 QNIS Conference and helped create the groundswell of support to help her local community of Coldstream, NHS Borders, become a test site. Her enthusiasm has led to being asked to present across the Borders and beyond.
Delia believes that visible, transparent good quality care is what every patient deserves. Becoming a Queen’s Nurse is a tremendous honour which has only been made possible because of the support of the team in which she works.
Her project is to develop the Buurtzorg model of care into her local area in order to sustain a high quality service.
Fiona Houston, Community Nurse Manager
Through her personal approach of optimism and openness to discussion she is promoting change.